Senior Executive, Customer Experience and Enquiries - Long-Term Care Sector

Agency For Integrated Care · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 25000000 - 40000000

We are seeking a highly skilled and experienced Senior Executive to join our team in Canggu, Bali. This role is pivotal in ensuring our clients receive exceptional customer service and support. As a Senior Executive, you will be responsible for managing and overseeing our customer experience and enquiries processes, ensuring they meet the highest standards of quality and efficiency.

This is a long-term position with a competitive salary package. If you are passionate about customer service and have a proven track record in the long-term care sector, we would love to hear from you.

Join us and be part of a dynamic and growing team in a beautiful and vibrant location.

📋 Tanggung Jawab Pekerjaan

Manage and oversee the customer experience and enquiries processes, ensuring they meet the highest standards of quality and efficiency.,Lead and mentor a team of customer service representatives, providing guidance and support to ensure they deliver exceptional service.,Develop and implement strategies to improve customer satisfaction and loyalty.,Monitor and analyse customer feedback and enquiries, identifying trends and areas for improvement.,Collaborate with other departments to ensure seamless integration of customer service across the organisation.,Ensure compliance with all relevant laws, regulations, and company policies.,Represent the company at industry events and conferences.,Oversee the development and implementation of new customer service initiatives and technologies.

🎓 Kualifikasi & Syarat

A bachelor's degree in a related field or equivalent experience.,Minimum of 5 years of experience in customer service, customer experience, or a related field, with a proven track record of success.,Strong knowledge of the long-term care sector and its unique challenges and opportunities.,Excellent communication, interpersonal, and leadership skills.,Strong analytical and problem-solving skills.,Proficiency in English, both written and spoken.,Experience with customer relationship management (CRM) software.,A valid driver's license and the ability to travel is a plus.

🛠️ Keahlian

Customer ServiceCustomer ExperienceTeam LeadershipStrategic PlanningData AnalysisCRM SoftwareCommunicationProblem-Solving
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