Front Desk Hostess / Receptionist - Luxury Hospitality Experience in Pekanbaru

Join PT Laksamana Muda Bersatu as a Front Desk Hostess / Receptionist and become the welcoming face of our prestigious hospitality establishment in Pekanbaru! We are seeking a professional, warm, and detail-oriented individual to elevate guest experiences while ensuring seamless operations at our luxury hotel. In this role, you'll interact with guests daily, handling reservations, check-ins, and check-outs using our in-house Property Management System (PMS). You'll also manage front desk operations, including handling guest inquiries, coordinating with housekeeping, and maintaining a clean, organized reception area. This is your chance to be part of a team that values guest satisfaction and operational excellence.

PT Laksamana Muda Bersatu is a well-established hospitality company with a rich history of providing exceptional service. Our hotel in Pekanbaru is known for its luxurious amenities and warm hospitality. As a Front Desk Hostess / Receptionist, you'll play a crucial role in maintaining our high standards of service. You'll work in a dynamic environment, where your ability to multitask and think on your feet is essential. This role offers a unique opportunity to grow within a supportive and professional team.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests at the front desk with a smile, ensuring a warm and welcoming atmosphere.
• Handle guest check-ins and check-outs efficiently using our Property Management System (PMS).
• Manage reservations and bookings, ensuring accurate and timely updates.
• Coordinate with housekeeping, room service, and other departments to ensure smooth guest experiences.
• Maintain a clean and organized reception area, including handling guest mail and packages.
• Provide excellent customer service, addressing guest inquiries and concerns promptly and professionally.
• Assist with event planning and coordination, including arranging meeting rooms and event spaces.
• Keep up-to-date with local attractions and provide guests with relevant information to enhance their stay.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front desk or receptionist role in the hospitality industry.
• Proficient in using Property Management Systems (PMS) such as Opera, Sabre, or similar.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Fluent in both English and Indonesian, with excellent written and verbal communication skills.
• Ability to work well under pressure and in a fast-paced environment.
• Familiarity with local attractions and tourism in Pekanbaru is a plus.
• Enthusiasm for providing exceptional guest service and contributing to a positive team environment.

🛠️ Keahlian

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