Command Center Manager

Are you a strategic leader with a passion for overseeing critical operations? PT Bangka Belitung Tech Solutions is seeking a dynamic Command Center Manager to lead our state-of-the-art facility in Pangkal Pinang. In this pivotal role, you will ensure seamless coordination and execution of daily operations, manage a team of skilled professionals, and drive efficiency and innovation in our command center. Join us in shaping the future of our operations and making a significant impact in the tech industry.

PT Bangka Belitung Tech Solutions is a leading provider of innovative technology solutions in Pangkal Pinang. With a strong focus on customer satisfaction and operational excellence, we are committed to delivering high-quality services and products. As the Command Center Manager, you will be at the heart of our operations, overseeing the day-to-day activities and ensuring that everything runs smoothly.

In this role, you will be responsible for managing a team of dedicated professionals, implementing best practices, and leveraging cutting-edge tools to enhance our operational efficiency. You will work closely with cross-functional teams to drive strategic initiatives and ensure that our command center remains a hub of innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the command center, ensuring seamless coordination and execution of tasks.
• Manage and mentor a team of skilled professionals, fostering a collaborative and high-performing environment.
• Implement and monitor operational procedures to drive efficiency and innovation.
• Utilize tools such as ServiceNow, Splunk, and other IT service management software to enhance operational efficiency.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Collaborate with cross-functional teams to drive strategic initiatives and ensure alignment with organizational goals.
• Ensure compliance with industry regulations and best practices in IT service management.
• Develop and implement training programs to upskill team members and enhance their capabilities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in a leadership role within the IT or operations sector.
• Certifications in ITIL, PMP, or other relevant certifications are a plus.
• Proven track record of managing teams and driving operational excellence.
• Strong knowledge of IT service management tools and software.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proven ability to drive strategic initiatives and achieve measurable results.

🛠️ Keahlian

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